Terms of Service
Last updated 5 October 2026
These terms cover your use of BetterBnB: the website at betterbnb.in, the operator dashboard, the caretaker app, guest pages, the Chrome extension, and anything you buy from us (together, “the service”). By using the service you agree to them. Our Privacy Policy explains how we handle personal data.
Accounts
- You must be 18 or older to hold an account.
- You sign in with a Google account. Keep it secure. You are responsible for what happens under your account and inside your organisation.
- An organisation’s admin decides who joins it, including caretakers and managers, and what they can see.
Your data and your guests’ data
- What you put into BetterBnB stays yours. You give us permission to store and process it only to run the service for you.
- You are responsible for having a lawful basis to collect your guests’ details, and for telling them how you use them, as Indian law requires (including the Digital Personal Data Protection Act, 2023 and guest registration rules).
- You can ask for an export of your data, or its deletion, at any time.
Connected services
You can connect BetterBnB to other services, such as Google Calendar, or use our Chrome extension on your Airbnb and MakeMyTrip/Goibibo host accounts. You must follow those services’ own terms. The extension only reads what those pages already show you; it does not act on those platforms for you. We are not responsible for changes those platforms make that stop an integration working.
Acceptable use
Do not use the service to:
- break the law, or store data you have no right to hold;
- send spam, or contact guests who have not dealt with you;
- try to reach another organisation’s data, or test or attack our security;
- copy, resell or reverse-engineer the service.
We may suspend an account that does any of these.
Plans and payments
- Some features need a paid plan. Prices and what each plan includes are shown before you pay.
- Payments go through third-party payment providers. Prices include GST where it applies.
- Digital products, such as the book, are delivered right after payment. If something you bought does not work as described, write to us within 7 days for a refund.
Bookings between guests and operators
BetterBnB is software. When a guest books or pays an operator through a BetterBnB quote or pack page, the agreement is between the guest and the operator, not with us. The operator is responsible for the stay, its price, house rules, refunds and taxes.
Availability and changes
We work to keep the service running and your data safe, but we cannot promise it will never be down or never have errors. Calendars and availability sent to other platforms can lag; check important bookings on each platform. We may change or retire features. If a change removes something you pay for, we tell you first.
Limits of liability
The service is provided “as is”. To the extent the law allows, we are not liable for indirect losses, such as lost bookings or lost profit. Our total liability for any claim is limited to what you paid us in the 12 months before it.
Ending your use
You can stop using the service and ask us to close your account at any time. We may close an account that breaks these terms. After closing, we delete your data as our Privacy Policy describes.
Law
These terms are governed by the laws of India. The courts of Bengaluru, Karnataka have jurisdiction over any dispute.
Changes to these terms
If we change these terms, we update the date at the top. If a change is significant, we tell account holders by email before it takes effect.